When it comes to a queue cafe, it’s all about giving clients a tad bit of luxury that was once the norm in most salons. Make sure that they DO NOT bring food or drinks into the salon. Instead, create a customer queuing system where clients may come up to the stand only one at a time, and have them disinfect their hands prior to grabbing a cup. Plan smart queue management - having clients bum-rush your coffee dispenser is a sure way of increasing the risk of an outbreak.Purchase supplies - if you’ve been given the green light by your council, make sure to purchase coffee and tea dispensers, a stand, single-use cups and plates, beverages and snacks and an extra bin for waste.Acquire your permits - can you have a stand and seating options for clients in front of your business? Are you allowed to serve drinks and snacks? Visit your government council to learn which licenses you’re required to have in order to provide these options.Decide on menu items - do you plan to keep things simple by going with just tea or coffee, or do you plan to go all the way with drinks and snacks for clients?.But before you set up your stand and start brewing a tub of coffee, you ought to: Update: As of 11th September, salons may provide hot or cold beverages to clients in the salon Government regulations state that only water may be served in the salon, and in disposable cups or bottles, however, such restrictions are not enforced on customers waiting in line outside of your business.
Casting the melodrama aside, serving drinks and biscuits to clients waiting in line to get treated can significantly bolster their experience at your salon, thus substantially increasing your rebooking rates. Acute nostalgia floods their senses as they try to hold back their tears, knowing that things won’t go back to the way they were. A sense of nostalgia with a queue cafeĪ queue cafe - sounds silly, doesn’t it? Customers waiting in line outside of your salon are treated to tea or coffee in disposable cups, reminiscent of the times before COVID-19, when they joyfully sipped on their favourite drink while being pampered in your salon. Here’s just how you can flip the customer queuing system to work to your advantage. That’s right, the queue outside of your salon can be a potential golden goose for your business - that is, if you play your cards right.
But there’s hidden potential, even in this situation - all you have to do is think outside of the box, and we mean quite literally. Sure, most salons in the UK might look pretty vacant inside, aside from one or two clients being treated and your staff. However, it’s important to remember that the government has imposed them for the common good of all hair and beauty specialists, allowing them to operate with a reduced risk of infection.
Many stylists and beauticians agree that salon regulations are the worst. Being able to swig a gargantuan cappuccino at the workstation, while casually chit-chatting away with a favourite patron and filling last-minute cancellations with walk-in clients - these luxuries are all behind us now. Oh, how we used to take things for granted in the salon. Salon queues - how they can improve your clients' experience
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